November 26th – Just lately, local rail travel in the West Midlands operated by West Midlands Railway has been a shambles. Not enough staff, cancelled services, late running. The service this autumn has been atrocious, and little does more to sum up the careless attitude to customer service than the sage of the passenger information board at Blake Street on the Birmingham bound platform.
It’s been out of action now for about 18 months. Possibly longer, and displays an error message with completely the wrong time.
When asked why it has not been fixed, customer service waffle about overhead lines needing to be off to undertake the repairs and other stuff, blaming Network Rail. It doesn’t wash.
It would be relatively trivial to fit a working, temporary display in the safe zone nearby. That the company cannot do this, or make a proper arrangement with Network Rail within 18 months tells us much about the attitude of the operator to its customers, that pretty much they don’t care.
As long as they can blame someone else, who cares that your punters aren’t getting service information?
It might be amusing, but we’re paying for this crap.