Tag: apathy

#365daysofbiking A careless display

November 26th – Just lately, local rail travel in the West Midlands operated by West Midlands Railway has been a shambles. Not enough staff, cancelled services, late running. The service this autumn has been atrocious, and little does more to sum up the careless attitude to customer service than the sage of the passenger information board at Blake Street on the Birmingham bound platform.

It’s been out of action now for about 18 months. Possibly longer, and displays an error message with completely the wrong time.

When asked why it has not been fixed, customer service waffle about overhead lines needing to be off to undertake the repairs and other stuff, blaming Network Rail. It doesn’t wash.

It would be relatively trivial to fit a working, temporary display in the safe zone nearby. That the company cannot do this, or make a proper arrangement with Network Rail within 18 months tells us much about the attitude of the operator to its customers, that pretty much they don’t care.

As long as they can blame someone else, who cares that your punters aren’t getting service information?

It might be amusing, but we’re paying for this crap.

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March 30th – The vehicle entrance to Shire Oak Park – which was formerly the main access to the quarry, and the route used by rangers to get into the lower are of the reserve – had the gate damaged and/or stolen about 12 months ago. It was never replaced by Waslall Council’s Greenspaces team, instead being haphazardly blocked with three light planks nailed between the gateposts.

A couple of weeks ago, the one remaining plank was smashed by a truck reversing through it, which then proceeded to flytip a large quantity of refuse.

This is the state of the ‘repair’, one good tug and those planks will be off. The previous, broken one still lies cast asunder in the ditch by the fence.

I support the Greenspaces team and have fought their corner many times. But come on, this is piss-poor.

This really needs sorting properly. If it had been fixed properly previously, the council probably wouldn’t have had to pay for the rubbish removal of the previous week, either.